The Evolution of Sports Ticketing: A Dive into the Future
Sports enthusiasts have always been a fervent bunch, marking their calendars for the next big game and ensuring they snag the best seats in the house. For thousands of years, fans have attended games, but the ticket to the big event has undergone a radical transformation. Let’s travel through time and look at how ticketing … Continued
Sports enthusiasts have always been a fervent bunch, marking their calendars for the next big game and ensuring they snag the best seats in the house. For thousands of years, fans have attended games, but the ticket to the big event has undergone a radical transformation. Let’s travel through time and look at how ticketing has evolved and where it’s headed.
The Era of Paper Tickets
Ah, the good ol’ days when holding a paper ticket felt like holding a piece of treasure. Fans would queue for hours, often in the cold, eagerly waiting at the box office to get their hands on these tangible passes. The nostalgia attached to these tickets is undeniable – many even kept them as souvenirs.
The iconic Wembley Stadium in London would see queues stretching miles as fans tried to buy tickets for major football events.
The world started embracing digital, and so did the ticketing world. Gone were the long lines, replaced by the anticipation of an email ping. Fans could now buy and receive tickets via email or the team’s official website. However, a piece of paper still made it to the game, albeit one printed at home.
Ticketmaster became one of the first platforms where fans could purchase, receive, and print tickets, ensuring they never miss out.
The Rise of Mobile Tickets
The age of smartphones heralded a new chapter in ticketing. Not only was purchasing tickets a breeze, but now your ticket was also just a click away on your mobile. The cumbersome process of printing got slashed, and entry into stadiums became swifter than ever.
NBA’s Golden State Warriors were among the pioneers, offering fans an entirely mobile ticketing experience.
Tapping In with NFC (RFID) Technology
Barcodes started feeling so last decade with the arrival of NFC (Near Field Communication). Fans could now simply add their tickets to their mobile wallets and tap their phones near the reader for instant access. The efficiency and security of NFC transformed ticketing into a seamless process.
NFL’s Miami Dolphins adopted NFC-enabled ticketing following a pilot facilitated by HYPE Sports Innovation with Sports Tech startup Pronto CX, allowing tens of thousands of fans to enter with just a tap.
A Glimpse into the Future
As we look ahead, the horizons of ticketing seem boundless. Giants like Amazon are exploring revolutionary tech such as ‘pay-by-palm’, where fans might simply wave their hands to get into a stadium.
Amazon’s introduction of Amazon One at their stores showcases the potential of biometric ticketing for sports events. This was tested already at Denver’s Coors Field, home of Major League Baseball’s Colorado Rockies, which is the first sports venue to offer Amazon One’s age verification capability, Amazon. This followed potential lawsuits from fans claiming that with the facial recognition system, photographs were obtained without permission and used to train their technologies.
To conclude, the journey from paper to palm has been nothing short of spectacular. The sports industry has been quick to integrate the latest technology to enhance fans’ experience, ensuring that the thrill starts not just from the game, but from the very moment of ticketing. As tech advances, we can only imagine what the ticket of tomorrow might look like. One thing’s for sure – the future of sports ticketing is bound to be exciting!
Co-written by David Olwyn, Marketing Director at HYPE Sports Innovation, and Jonah Peris, Marketing Assistant.